Skip to main content
SMART CATALOG Help Site Help Center home page Help Site
Manual FAQ
日本語

Search

  1. SMART CATALOG Help Site
  2. FAQ
  3. Application
  4. Can not login

Can not login

  • It shows "This account has been locked. Wait until the account has been unlocked."
  • I don’t know the application installation method, region information, account string, user ID, or password.
  • I've entered wrong ID and password for multiple times, and the account has been locked. How can I unlock the account?
  • I've entered wrong ID and password for multiple times, and the account has been locked. How can I unlock the account?
  • The message that says "Do you agree to the Terms of Use?" pops up repeatedly and screen does not change and fail to login.
  • I entered my password upon login, then the app freezes. And I fail to login.
  • Region doesn’t appear.
  • An error which says "Failed to retrieve the device certification by communicating with Apple" has appeared. And I failed to login.
  • After initializing the iPad, I could no longer login to SMART CATALOG again.
contact

Contact

Customers under consideration
Customers with a contract
  • Corporate Data
  • Privacy
  • Site policy
  • 日本語

Copyright © SoftBank Corp. All rights reserved.