Index
7.1 FAQ List
Category | Problem | Countermeasure |
---|---|---|
Logging in |
Failed to access to the web browser application website. | Please check user ID, password information of your account information. If the failure occurs several times, try to reopen the address of the download site in web browser again. Contact your system administrator if the problem cannot be solved. |
Initial Login: Authentication failure “Error Code:L008”
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This failure occurs when an incorrect account path “Company ID” has been entered. Confirm that the correct account path “company ID” has been entered. | |
Initial Login: Authentication failure “Error Code:L001”
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This failure occurs when the user ID or password for the account is incorrect. If you forgot the password, contact your system administrator. |
Logging in |
Initial Login: Authentication failure “Error Code:NOT_PERMIT_DEVICE”
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This failure occurs when a contract of the web browser application is not made. Please ask the sales representative to apply for a contract. |
General | Regular login: Authentication failure “Error Code:W001”
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This failure occurs when logging in using another browser without logging out from the current browser. Please try to log in again after logging out from the using browser. |
Regular login: Authentication failure “Error Code:W002”
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This failure occurs when multiple user IDs are used in the same browser of the same PC, and after trying to log in with another user ID while failing to log out properly with some user ID. Please request your system administrator for activation cancellation. | |
Server communication error: Displaying content takes a long time. |
Check the network environment of the computer |